All jewelry is made to order or sourced on demand, with an estimated production and delivery time-frame of 1–12 weeks (unless otherwise specified), depending on the manufacturer. While we strive to meet these time-frames, delays may occur due to factors beyond our control, such as customs processing or supplier schedules. By placing an order, you acknowledge and accept these lead times. As each piece is made or sourced specifically for you, cancellations or refunds are not permitted within this period, in accordance with consumer regulations for custom-made goods.

Once your order has been placed, we are generally unable to make amendments, as many items are ordered quickly from our suppliers to ensure stock. If you need to make a change, please contact us immediately, and we will do our best to assist you if possible.

All of our jewelry is covered by a manufacturers warranty. This warranty covers the materials and workmanship for life. It does not cover loss, misuse, accidental damage, or general wear and tear. If your jewelry is found to be defective due to a manufacturing fault, and you are entitled to a replacement or repair, original wait times will apply.

For hygiene reasons, all body jewelry sales are final and non-refundable. Please ensure you have selected the correct size before completing your purchase. However, this does not affect your statutory rights—if an item is faulty, not as described, or of unsatisfactory quality, please contact us for assistance.

Orders containing items that are in ready stock are dispatched each Friday via our chosen Royal Mail delivery option. If your order includes both in-stock and pre-order items, it will be shipped once all items are available. ​ UK Delivery Options & Pricing: We use Royal Mail for all UK deliveries. The available options are: Royal Mail 24 Tracked (£4.99) – Estimated next-day delivery after dispatch, fully tracked with updates. Royal Mail 48 Tracked (£3.99) – Estimated 2-3 working days after dispatch, fully tracked with updates. Royal Mail Special Delivery (£7.99) – Guaranteed next-day delivery after dispatch (Monday–Friday), tracked with signature upon arrival. Please note that Royal Mail delivery times are estimates and may be affected by postal delays, peak periods, or unforeseen circumstances. ​ Lost or Delayed Parcels: If your parcel has not arrived within the expected time frame, please allow extra time before contacting us, as delays can sometimes occur. We recommend checking your tracking information for updates. If your parcel is lost or significantly delayed, you may be eligible to submit a claim directly with Royal Mail. As the recipient, you are responsible for making a claim for lost parcels via Royal Mail's Missing Mail claims process: 🔗 Royal Mail Claims Portal We are unable to submit claims on behalf of customers, but we are happy to assist with any supporting information required.

We offer piercings based on the following age requirements, with appropriate parental or legal guardian consent and attendance where applicable: Ear Lobes – Available from 8 years old with a parent or legal guardian present. Both the minor and guardian must provide valid ID. (If the surnames on the provided IDs do not match, additional documentation will be required to verify the relationship between the parent/legal guardian and the minor.) Acceptable documents include: Birth Certificate (if the guardian's name differs due to marriage or legal name change) Legal Guardianship Papers (if applicable) Marriage Certificate (if the surname has changed due to marriage) Official Name Change Document. All documents must be originals or certified copies. If you are unsure whether your documents will be accepted, please contact us in advance. From 16 years old, individuals may get this piercing with their own *valid ID. Cartilage (Ear & Nostril), Facial Piercings & Navel – Available from 16 years old with a parent or legal guardian present, both providing valid ID. From 18 years old, individuals may proceed with their own valid ID, and a guardian is not required. Tongue, Nipple, Dermal, Surface, Industrial, Bridge, Daith, Cheek, and Intimate Area Piercings – Strictly for individuals 18 years and older, with a valid ID required. *All IDs must be government-issued, valid, and in-date to proceed with any piercing. *All Legal-Guardians/ Chaperones must bring their acceptable documents to the appointment.

Yes, valid, in-date, government-issued photographic ID is required for all piercings. The specific requirements are as follows: Under 16 (Ear Lobes only) – A parent or legal guardian must be present, and both the minor and guardian must provide valid photographic ID. Additional documents (e.g., a birth certificate) may be required if surnames do not match. Ages 14-16 (Cartilage, Nostril, Facial, and Navel piercings) – Either a parent/legal guardian must be present with both parties providing valid photographic ID, or the client must bring their own valid photographic ID if they are 16+. Ages 18+ (Tongue, Nipple, Daith, Industrial, Bridge, Cheeks, Dermals, Surface, and Intimate areas) – A valid, in-date, government-issued photographic ID is required. We cannot proceed with any piercing without the necessary identification.

A: No, you cannot get pierced while on antibiotics, We prioritize your health and safety. Being on antibiotics indicates that your body is fighting an infection or healing from one. Getting pierced during this time can place additional stress on your immune system. Additionally, if you have a severe infection or are feeling generally unwell, we recommend waiting until you have fully recovered to ensure optimal healing and reduce the risk of complications. Always consult with your healthcare provider before proceeding with a piercing, and be sure to inform our staff about any medications you are currently taking. Remember, our goal is to provide you with the best and safest piercing experience possible.

No, we are unable to use personal jewelry for either new or healed piercings. To maintain the highest safety and hygiene standards, we only use brand-new, sterile, and verified jewelry, ensuring full traceability and the best possible healing process. Each piece undergoes rigorous quality checks during manufacturing and before use. Even if your jewelry is from a brand we carry, we cannot install previously worn jewelry in a fresh piercing. This policy is in place to give your piercing the best start and promote trouble-free healing.

No, we are unable to install jewelry purchased elsewhere. If your jewelry is not from a brand we carry, we cannot install it for you as we cannot attest to it's quality and are not insured to handle it. If your jewelry is purchased through us, we can install it for you (in a healed piercing).

We have hundreds of pieces of jewelry to chose to suit a variety of tastes and budgets. We keep a continually rotating stock of pieces in the studio, which you can chose from on the day. If you're looking for something specific, everything you see on our webstore is available to be ordered in for a piercing appointment upon request, so don't forget to get in touch before making an appointment!

Yes, titanium jewelry is paramagnetic, which means it doesn't react strongly to magnetic fields and generally can be kept in during MRI or X-Ray procedures. However, it is paramount that the jewelry does not obscure the imaging, and the Radiographer must be content that it is safe to leave in place. We strongly recommend that you consult with the hospital beforehand to confirm if it is appropriate for your specific imaging needs.

It's important to understand that certain medical conditions and medications can affect the healing process of a new piercing. Individuals with diabetes, autoimmune disorders, or circulatory issues may experience slower healing times and should consult with a healthcare provider before getting pierced. Additionally, medications such as corticosteroids, blood thinners, and immunosuppressants can hinder the body's ability to heal properly. If you're taking any prescribed medications, we strongly recommend discussing your plans to get pierced with your doctor before getting pierced, and it's really important to let us know before booking so we can advise you safely.

Your body needs to heal from childbirth before it can heal a piercing effectively. Therefore, we recommend waiting at least six months after childbirth if you are bottle feeding your baby. If you are breastfeeding, we suggest waiting three months after you have stopped breastfeeding to ensure your body has had sufficient time to recover. This waiting period helps to ensure that your immune system is strong and capable of handling the healing process required for a new piercing. Always consult with a healthcare professional regarding your specific situation before proceeding with a new piercing.

We recommend planning your piercing appointment for a time when you can fully commit to the aftercare process. Specifically, it is advisable to schedule your appointment for after any holidays or vacations. This is because we strongly discourage submerging your healing piercing in seawater, as it can increase the risk of infection or cause other complications. During the healing period, it's crucial to follow proper aftercare instructions, such as cleaning the piercing with sterile saline solution and avoiding unnecessary contact or pressure.

Children are not permitted in the piercing studio area due to insurance restrictions. If you need to bring your child, please ensure you have a chaperone as we are not insured or qualified to provide babysitting services. We are unable to proceed with the piercing appointment without a chaperone.

122 Ashley RD, Hale, Altrincham, WA14 2UN We are located inside of Moonchild Tattoo.

Limited parking spaces are available directly outside the studio, with a two-hour free limit. Please ensure you leave promptly after your allotted appointment time. The nearest car park is located at Hale Train Station, just a short distance away.

Our studio is located downstairs, . If you have accessibility requirements, such as wheelchair access, please inform us in advance. We can arrange for your appointment to take place upstairs, but we need advance notice to make the arrangements.