All jewelry is made to order or sourced on demand, with an estimated production and delivery time-frame of 1–12 weeks (unless otherwise specified), depending on the manufacturer. While we strive to meet these time-frames, delays may occur due to factors beyond our control, such as customs processing or supplier schedules. By placing an order, you acknowledge and accept these lead times. As each piece is made or sourced specifically for you, cancellations or refunds are not permitted within this period, in accordance with consumer regulations for custom-made goods.

As each piece is made or sourced specifically for you, cancellations or refunds are not permitted within the order period, in accordance with consumer regulations for custom-made goods.

Once your order has been placed, we are generally unable to make amendments, as many items are ordered quickly from our suppliers to ensure stock. If you need to make a change, please contact us immediately, and we will do our best to assist you if possible.

All of our jewelry is covered by a manufacturers warranty. This warranty covers the materials and workmanship for life. It does not cover loss, misuse, accidental damage, or general wear and tear. If your jewelry is found to be defective due to a manufacturing fault, and you are entitled to a replacement or repair, original wait times will apply.

For hygiene reasons, all body jewelry sales are final and non-refundable. Please ensure you have selected the correct size before completing your purchase. However, if you believe an item is faulty, not as described, or of unsatisfactory quality, please contact us for assistance.

Orders containing items that are in ready stock are dispatched each Friday via our chosen Royal Mail delivery option. If your order includes both in-stock and pre-order items, it will be shipped once all items are available. ​ UK Delivery Options & Pricing: We use Royal Mail for all UK deliveries. The available options are: Royal Mail 24 Tracked (£4.99) – Estimated next-day delivery after dispatch, fully tracked with updates. Royal Mail 48 Tracked (£3.99) – Estimated 2-3 working days after dispatch, fully tracked with updates. Royal Mail Special Delivery (£7.99) – Guaranteed next-day delivery after dispatch (Monday–Friday), tracked with signature upon arrival. Please note that Royal Mail delivery times are estimates and may be affected by postal delays, peak periods, or unforeseen circumstances. ​ Lost or Delayed Parcels: If your parcel has not arrived within the expected time frame, please allow extra time before contacting us, as delays can sometimes occur. We recommend checking your tracking information for updates. If your parcel is lost or significantly delayed, you may be eligible to submit a claim directly with Royal Mail. As the recipient, you are responsible for making a claim for lost parcels via Royal Mail's Missing Mail claims process: 🔗 Royal Mail Claims Portal We are unable to submit claims on behalf of customers, but we are happy to assist with any supporting information required.

We offer piercings based upon age requirements in-line with our insurance policy. Please view our Age Restriction Policy (FAQ > Age & ID Requirements) in full. Valid Government issued ID is required for all appointments. Please see our ID requirements. If you fail to present ID at an appointment, it will be treated as a late cancellation and 100% of the booking fee will be retained in line with our Cancellation Policy. Piercing Age Requirements & ID Policy Ages 8+ Earlobe Piercings (Legal guardian must be present with photo ID for both guardian and minor.) Ages 14+ Helix (Photo ID required. If under 16, a legal guardian must be present with photo ID for both parties.) Forward Helix (Photo ID required. If under 16, a legal guardian must be present with photo ID for both parties.) Tragus (Photo ID required. If under 16, a legal guardian must be present with photo ID for both parties.) Flat (Photo ID required. If under 16, a legal guardian must be present with photo ID for both parties.) Conch (Photo ID required. If under 16, a legal guardian must be present with photo ID for both parties.) Nose (Photo ID required. If under 16, a legal guardian must be present with photo ID for both parties.) Navel (Photo ID required. If under 16, a legal guardian must be present with photo ID for both parties.) Ages 16+ Rook (Photo ID required.) Daith (Photo ID required.) Industrial (Photo ID required.) Septum (Photo ID required.) Lip (Photo ID required.) Ages 18+ High Nostril (Photo ID required.) Mantis/Forward Facing Nostrils (Photo ID required.) Eyebrow (Photo ID required.) Bridge (Photo ID required.) Nipple (Photo ID required.)

No, we are unable to use personal jewelry for either new or healed piercings. To maintain the highest safety and hygiene standards, we only use brand-new, sterile, and verified jewelry, ensuring full traceability and the best possible healing process. Each piece undergoes rigorous quality checks during manufacturing and before use. Even if your jewelry is from a brand we carry, we cannot install previously worn jewelry in a fresh piercing. This policy is in place to give your piercing the best start and promote trouble-free healing.

No, we are unable to install jewelry purchased elsewhere. If your jewelry is not from a brand we carry, we cannot install it for you as we cannot attest to it's quality and are not insured to handle it. If your jewelry is purchased through us, we can install it for you (in a healed piercing).

We have hundreds of pieces of jewelry to chose to suit a variety of tastes and budgets. We keep a continually rotating stock of pieces in the studio, which you can chose from on the day. If you're looking for something specific, everything you see on our webstore is available to be ordered in for a piercing appointment upon request, so don't forget to get in touch before making an appointment!

A: No, you cannot get pierced while on antibiotics, We prioritize your health and safety. Being on antibiotics indicates that your body is fighting an infection or healing from one. Getting pierced during this time can place additional stress on your immune system. Additionally, if you have a severe infection or are feeling generally unwell, we recommend waiting until you have fully recovered to ensure optimal healing and reduce the risk of complications. Always consult with your healthcare provider before proceeding with a piercing, and be sure to inform our staff about any medications you are currently taking. Remember, our goal is to provide you with the best and safest piercing experience possible.

Yes, titanium jewelry is paramagnetic, which means it doesn't react strongly to magnetic fields and generally can be kept in during MRI or X-Ray procedures. However, it is paramount that the jewelry does not obscure the imaging, and the Radiographer must be content that it is safe to leave in place. We strongly recommend that you consult with the hospital beforehand to confirm if it is appropriate for your specific imaging needs.

It's important to understand that certain medical conditions and medications can affect the healing process of a new piercing. Individuals with diabetes, autoimmune disorders, or circulatory issues may experience slower healing times and should consult with a healthcare provider before getting pierced. Additionally, medications such as corticosteroids, blood thinners, and immunosuppressants can hinder the body's ability to heal properly. If you're taking any prescribed medications, we strongly recommend discussing your plans to get pierced with your doctor before getting pierced, and it's really important to let us know before booking so we can advise you safely.

Your body needs to heal from childbirth before it can heal a piercing effectively. Therefore, we recommend waiting at least six months after childbirth if you are bottle feeding your baby. If you are breastfeeding, we suggest waiting three months after you have stopped breastfeeding to ensure your body has had sufficient time to recover. This waiting period helps to ensure that your immune system is strong and capable of handling the healing process required for a new piercing. Always consult with a healthcare professional regarding your specific situation before proceeding with a new piercing.

We recommend planning your piercing appointment for a time when you can fully commit to the aftercare process. Specifically, it is advisable to schedule your appointment for after any holidays or vacations. This is because we strongly discourage submerging your healing piercing in seawater, as it can increase the risk of infection or cause other complications. During the healing period, it's crucial to follow proper aftercare instructions, such as cleaning the piercing with sterile saline solution and avoiding unnecessary contact or pressure.

Children are not permitted in the piercing studio area due to insurance restrictions. If you need to bring your child, please ensure you have a chaperone as we are not insured or qualified to provide babysitting services. We are unable to proceed with the piercing appointment without a chaperone.

Our studio is located downstairs, . If you have accessibility requirements, such as wheelchair access, please inform us in advance. We can arrange for your appointment to take place upstairs, but we need advance notice to make the arrangements.

Chaperone Policy 1. Under 16s Any individual under the age of 16 must be accompanied by a chaperone while in the studio. If they are receiving a piercing, they must meet the requirements outlined in our Age Restrictions Policy for the requested piercing. 2. Piercings Requiring 18+ Age Verification For piercings that require the client to be 18 or older, the accompanying chaperone must also be at least 18 years old. 3. Moral Support & Chaperones Anyone attending as a chaperone or for moral support must be at least 14 years old to enter the piercing area, unless the piercing requires the client to be 18+—in which case, no one else will be permitted in the piercing space. Chaperones must be able to remain seated, follow all studio instructions, and avoid causing distractions. Babies and young children are not permitted in the piercing room under any circumstances. They must remain in the waiting area with an accompanying adult. 4. Children in the Waiting Area Our piercing studio is located downstairs, and we cannot accommodate babies or young children in the waiting area without another adult present to supervise them. 5. Studio Environment & Guest Limitations As our lobby is shared with tattoo artists, we kindly ask clients to avoid bringing children to appointments whenever possible, as this can be disruptive. Our waiting area is small and cannot comfortably accommodate extra guests. We appreciate your cooperation in helping us maintain a professional, safe, and focused environment for all clients and staff.

122 Ashley RD, Hale, Altrincham, WA14 2UN We are located inside of Moonchild Tattoo.

Limited parking spaces are available directly outside the studio, with a two-hour free limit. Please ensure you leave promptly after your allotted appointment time. The nearest car park is located at Hale Train Station, just a short distance away.

Unfortunately, our current studio is located downstairs. However, if you have accessibility requirements, please inform us in advance. We can arrange for your appointment to take place upstairs, but we need advance notice to make the arrangements!