Non-Returnable & Non-Refundable Policy

For hygiene reasons, all body jewelry sales are final and non-refundable. Please ensure you have selected the correct size before completing your purchase. However, this does not affect your statutory rights—if an item is faulty, not as described, or of unsatisfactory quality, please contact us for assistance.
 

Order Processing & Amendments
Once your order has been placed, we are generally unable to make amendments, as many items are ordered quickly from our suppliers to maintain stock levels. If you need to make a change, please contact us immediately, and we will do our best to assist you if possible.
 

Branded Jewelry Lead Times and Delivery
Branded jewelry such as Junipurr, Industrial Strength, Anatometal, Apex, and NeoMetal may have a wait time of 2–12 weeks due to customs processing. This is usually faster, but delays are outside of our control. By checking out, you acknowledge and accept these lead times.

If your order is being dispatched outside the UK, please note that the wait time applies to the jewelry arriving to us, and additional delivery time will apply. All international orders are shipped via Royal Mail Tracked & Signed for security and traceability.
 

Customs & Import Fees
The buyer is responsible for any customs and handling fees upon international delivery. Please check your country’s import policies before placing an order.

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Manufacturer Warranty

This warranty covers the materials and workmanship for life. It does not cover loss, misuse, accidental damage, or general wear and tear.  If your jewelry is found to be defective due to a manufacturing fault, and you are entitled to a replacement or repair, original wait times will apply.

The following brands offer a lifetime warranty against manufacturer defects:

• NeoMetal

• Anatometal

• Junipurr Jewellery

• NorVoch

• Industrial Strength

• Inari Organics

• B.V.L.A

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Making a Warranty Claim
To make a warranty claim, please contact us with:

• Your original order receipt or order number

• Photographic evidence

• An explanation of what has happened.
   

Warranty Process:
Once a warranty claim has been opened, it will be reviewed by the manufacturer. If the claim is approved, a direct replacement will be issued.

In cases where a direct replacement is not possible—such as if the design has been discontinued or specific materials (e.g., stones) are unavailable—the value of the item can be redeemed against another piece from the same manufacturer.

This process ensures you receive a high-quality replacement while maintaining the original value of your purchase.